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Support
Questions about payouts, withdrawals or your mining plan? Our team answers every message, day or night.
Email support
support@thebitcoinmining.com
Replies within 2 hours, every day.
Telegram support
@TBI_support
Chat with a human agent.
Operating hours
24 / 7 / 365
Our desks cover every timezone.
TBI assistant
Instant answers, 24/7
Ask anything about deposits, withdrawals, plans or your team.
Frequently asked questions
How often are earnings paid out?
Mining earnings accrue every 24 hours and are credited automatically to your wallet balance. There is no manual claim step.
How long does a withdrawal take?
Withdrawal requests are reviewed by our treasury team and settled on-chain, typically within 24 hours of approval.
Is there a minimum investment?
Plans start at $100. Higher tiers unlock better daily rates and priority support from a dedicated account manager.
What happens when a plan completes its cycle?
Once a plan reaches the end of its cycle, the accrued earnings stay in your wallet and the contract closes. You can reinvest at any time.
How do referral commissions work?
You earn a commission on the investments of everyone you refer, credited to your wallet as soon as their plan activates.